Shipping & Returns Policy

Backyard Performance NZ

Thanks for shopping with Backyard Performance NZ — your home for premium mini bike performance parts in New Zealand. Below is everything you need to know about shipping and returns before placing your order.

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📦 Shipping Destinations

We currently ship nationwide within New Zealand.
At this time, we do not offer international shipping.

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🚚 Dispatch & Delivery

Orders are dispatched from our Auckland-based warehouse (Mt Roskill) via Castle Parcels, Nz Couriers, Nz Post and Poste Haste Couriers

Estimated delivery times:

• North Island: 2–4 business days

• South Island: 3–6 business days

Delivery is made during standard business hours, Monday to Friday (excluding public holidays).
Please note that delays may occur due to courier workload or unforeseen circumstances.

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📍 Shipping Address

Please ensure your delivery address is entered correctly at checkout.
We are not responsible for delays or missing deliveries due to incorrect address details. Any re-delivery or re-shipping costs are the responsibility of the customer.

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❌ Order Changes or Cancellation

Once an order is placed, it may be processed quickly. We cannot guarantee cancellations or changes after purchase.

Delayed delivery does not entitle cancellation, but feel free to contact us if you have concerns — we're here to help.

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🔁 Returns & Warranty

We stand behind the quality of our products. If something arrives damaged or faulty, please contact us and we’ll arrange a replacement or refund.

🛑 We cannot accept returns for items that have been installed, modified, or used — unless they are faulty or covered by warranty.

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🛠️ Need Help or Have a Question?

Our goal is to get you back riding as fast as possible — if something’s not right, let us know and we’ll make it right.

📧 Email: backyardhack013@gmail.com
📍 Warehouse: Mt Roskill, Auckland
📞 Phone: 027 280 4746

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Ride hard. Ride fast. Ride with confidence — that’s the Backyard Performance NZ way.